Wingo is a brand owned by Swisscom, but customer management is handled separately with an autonomous Wingo customer service. Wingo's customer service contact methods are slightly different from those of the parent company, which is why we've created this guide. Read it thoroughly to find out how to contact Wingo or solve issues independently.
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Wingo Hotline: Phone Number and Customer Service Hours
Do you want to speak with a Wingo representative? Good news: Wingo offers phone support to its customers and those who wish to become one.
If you're considering switching to Wingo and want free advice from customer support, you can call the Wingo free Hotline at 0800 409 409. This Wingo phone number is free for callers from Switzerland.
For those who wish to speak to Wingo to resolve an issue with their subscription, they must dial the following phone number: 0900 94 93 92. This Wingo Hotline is not free and costs 1.50 CHF per minute, up to a maximum of 15 CHF per call.
The Wingo Hotline is available Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:30 a.m. to 4:30 p.m. On Sundays and public holidays, phone support is not available.
The Wingo support Hotline is chargeable to discourage the use of this communication channel in favor of other methods. To learn about other Wingo contact methods, keep reading this guide.
Other Wingo Customer Service Contact Methods
As mentioned above, those who wish to contact Wingo customer service without paying a per-minute fee should use alternative contact methods to the hotline, as it is not free except for those looking to order a new subscription.
Here are the free Wingo contact methods:
Wingo Live Chat on WhatsApp: One of the most convenient free methods offered by Wingo is WhatsApp chat. By clicking the link available on the Wingo website, you can enter a chat directly with a representative and resolve your issue in real-time.
Wingo Contact Form: For less urgent or non-technical issues, you can use the contact form available on the Wingo website. To use the Wingo contact form, you need to select your subscription type (mobile or internet), select the topic, provide your personal details and contact information (email and phone number), and finally write your message. A Wingo representative will get back to you within approximately 48 working hours.
Wingo Postal Address: If you want to send written documents, you can mail a package or a registered letter to the address: Wingo Contact Center, Alte Tiefenaustrasse 6, 3050 Bern.
Wingo Self-Service Solutions
Being a 100% digital operator, Wingo provides digital tools to solve your problems. These tools are free and allow you to find answers to common questions and make changes to your subscription independently.
Wingo's self-service solutions are 3:
Help and Support Section on the Wingo Website: If you have a question or need a guide, use this section on Wingo's public website. Questions are grouped by subscription type and action to be taken and are easily navigable both on desktop and mobile.
My Wingo: Most of the operations and useful information about your subscription are available within your Wingo account by accessing My Wingo from a browser or smartphone app.
Wingo Cockpit: Wingo customers can use this subdomain cockpit.wingo.ch mainly to manage their mobile subscription options and monitor usage in Switzerland and abroad.
Further Information
Find information on the most common operations to manage your Wingo subscription with the guides from internet-offer:
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