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Swisscom Contact: How to Reach Swisscom Customer Service

Updated: Jul 28

Swisscom protects its customers with a multi-channel, fast, and high-quality customer service. If you are looking for information on how to contact Swisscom customer service, this is the right guide for you. Let’s explore the contact options provided by Swisscom and find the best one to address your concerns.


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Swisscom Hotline Number: 0800 800 800

Swisscom offers its customers and prospective customers a free service number for questions and support. This number is 0800 800 800 and is free to call from Switzerland.


Here are the Swisscom support numbers for the following issues:

Swisscom Customer Service

Phone Number

Hours

New Orders and Purchase Advice

0800 800 073

Mon - Sat 8.00 - 20.00 (excluding holidays)

Switching to Swisscom

0800 555 155

Mon - Sat 8.00 - 20.00 (excluding holidays)

All the above Swisscom support numbers are completely free when calling from Switzerland.


For calls from abroad, you can contact Swisscom at +41 800 800 800. The call is charged separately and uses roaming minutes from your plan.


Other Contact Methods for Swisscom Customer Service

In addition to traditional phone calls, there are other free ways to get support from Swisscom:

  • Swisscom Live Chat: The Swisscom chat provides free customer support for almost all issues. Simply select the topic from the list on the website and connect with an operator. The hours are the same as those for the Swisscom call center.

  • Free Call Back Request: For some issues, you can request a free call back from Swisscom customer service. Just provide your phone number and choose the date and time you want to be called back by Swisscom at 0800 800 800.

  • Swisscom Contact Form: The Swisscom contact form is mainly active for cancellation requests and can be used to formally initiate the request.

  • Swisscom Store: If you live near a Swisscom store, you can also get support there. Visit a Swisscom store and ask for assistance with your needs.

  • Help and Support Section on Swisscom Website: These pages provide frequently asked questions and answers, as well as information on other customer support channels.

  • Swisscom Community: Customers can use the community forum at community.swisscom.ch to post questions and receive answers from other Swisscom customers. If you know the answer, you can also help other customers resolve their issues.


What Can I Contact Swisscom Customer Service For?

The categories of support you can contact Swisscom customer service for include:

  • Advice & Orders: Customer service is available to answer questions about internet, mobile, and landline subscriptions, as well as combined offers or Blue TV subscriptions.

  • Product Configuration: Swisscom customer service can assist with configuring any Swisscom subscription, whether it’s for Bluewin email or landline service.

  • Faults and Defects: In case of damage or malfunction with your subscription, you can contact support to resolve the issue.

  • Billing and Payments: Questions about invoice amounts, payments, reminders, or prepaid top-ups can be handled by Swisscom customer service.

  • Personal Data and Contracts: If you need to update your personal information, request a move, renew a contract, or reset your login or password, you can use Swisscom’s free support channels.

  • Switching to Swisscom: Prospective new customers can use Swisscom customer service to get information on how to switch to Swisscom and receive up to 500 CHF in bonuses to cover cancellation costs.

  • Cancellation: For all cancellation matters, Swisscom support can help you understand how to handle everything correctly and avoid additional costs.


Further Information

Find information on the most common operations to manage your Swisscom subscription with the guides from internet-offer:


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